The sales turnover of the Pavan Group - in 2008 amounted to 90 millions Euro, 95% of exports sales in 120 countries and has commercial branches in Poland, Russia, U.S.A., Mexico and Argentina. The Group consist of about 465 people.

R & D Actvity
For the research and development activities, Pavan Group avails itself of a highly qualified working team and it collaborates both with university institutions and companies for the development of products and processes. In an area of total 2.000 mq., it engages 30 people, including process technologists, analysts and mechanics that have at disposal 3 pilot plants and 4 production lines to test-run the products and the new achieved processes. The lab is equipped to carry out chemical, physical-chemical, rheological, nutritional and organoleptic analysis. It carries out analysis for all the Company’s involved departments, offering its own technical-scientifical know-how as further support to the customers.

Sharing our know-how with the Customer
Pavan Tecnologie is the company referred to the basic research and development of new product lines, pursuing the valorization and disclosure of the internal know-how of the Group’s companies; it also runs the School of Food Technologies and all the internal and external training actions. The main activities that are carried out are:
• Research on new materials, new analytical techniques and new and/or alternative   processes.
• Preparation and participation to Italian and European research projects.
• Organization and running of the courses of Pavan’s School of Food Technologies and other  
   training courses.
• Relations with the national, international and institutional academia.

Post-sales activity and technical assistance
Post-sales service and technical assistance are among the most important activities for a modern and efficient company. Pavan has assigned a central role to its installation, testing, and technical assistance group. This department is capable of providing quick technical assistance all around the world also through PLC telematic systems. Our engineers specialising in plants installation verify and test each single detail of the process in our workshop, avoiding the onset of mechanical-electrical issues at customer’s site. Our highly qualified staff receives continuous in-house technical training and is always ready to provide technical support in an efficient and timely manner.

Full assistance packages
With the aim of helping customers to plan and calculate the budget for equipment operation, Pavan is able to provide assistance packages for maintenance and regular inspection. These post-warranty service packages range from simple periodical check-up visits, to the programming of preventive maintenance, to a complete assistance on the production lines. All these services enhance the efficiency and yield of the plant.

Striving the "Excellence"
Pavan Group has obtained the certification "COMMITTED TO EXCELLENCE" from EFQM (European Foundation for Quality Management). Pavan, constantly receptive to the market dynamics and to the new scenarios in which an enterprise is called to compete, has successfully started  a project for the adoption of one "Excellence Model" derived from concepts of Total Quality Management. These models lead the corporation towards universally recognised levels of excellence. In Pavan's specific case, the adopted model has brought immediate benefits such as increase of the organisational efficiency and of the production performance, synergic management of the corporate processes and improved specialisation of the human resources. Of particular importance were three sub-projects in the areas of Customer Service, Sales and Engineering. This award, achieved ten years after Pavan established its Quality Management System in compliance with ISO9000 Standards, is a further confirmation and a clear proof of Pavan commitment and of the investments made by Pavan in order to define a corporate model based on organisational quality,  in accordance with those models characterising world leading corporations..